Paypointcsp are those individuals who acts as an agent of the bank at places where it is not possible to open branch of the bank. Paypointcsp basically acts like the agent of banks and provides all kind of assistance in opening an account.

Functions of customer service points

  • Create awareness about savings.
  • Give advice to villagers, about how to save/invest money and how to arrange/manage loans.
  • Help the villagers to open bank accounts.
  • Collect loan applications, forward them to bank.
  • Preliminary processing of loan applications for example: verification of person’s identity, home-address etc.
  • Help the Self Help Groups (SHG), to get loans.
  • Help the bank to collect EMIs and recover loan money.